Educate and implement changes that will elevate the customer care experience
We know ensuring superior customer satisfaction is a top priority. MedExcel USA, Inc has developed a comprehensive service excellence program to assist, educate and implement changes that will elevate the customer care experience.
The Customer Experience Program Overview:
Five step interactive sessions provided for all staff having any involvement with a customer.
Topics covered are customer perceptions, service standards, appearance of staff and faculty, communication, teamwork and handling complaints.
Customer survey questions translated into serve behaviors – i.e. The Open Book Test Approach.
Formation of service excellence task force to target areas needing improvement.
Service Excellence tool kit provided for daily reference.
Ensuring Service Excellence
“The Healthcare Experience”
Medical Staff Relations
Patient Satisfaction Plan
Team / Consensus Building
Patient – Centered Approach
Executive Image Consulting