Service Excellence Program

• “The Healthcare Experience”
• Service Standards
• Community Outreach
• Medical Staff Relations
• Patient Satisfaction Plan
• Team / Consensus Building
• Patient Centered Approach
• Executive Image Consulting
• Executive Coaching
  

We provide a comprehensive service excellence program to maximize your customer’s experience.

The Customer Experience program overview:

Five step interactive sessions provided for all staff having any involvement with a customer. Topics covered are customer perceptions, service standards, appearance of staff and facility, communication, teamwork and handling complaints.

Customer survey questions translated into service behaviors – i.e. The Open Book Test Approach

Formation of a service excellence task force to target areas needing improvement

Service excellence tool kit provided for daily reference